Terms of Service
In short
- GymMunshi is software for gyms. The gym that signs up is our customer and is responsible for how it uses it.
- New gyms get a 15-day free trial; after that a paid plan is needed. We never charge you without you paying yourself; there is no auto-debit.
- Your members' fees go straight to your own Razorpay account, never through us.
- Your data is yours. Even if your plan ends, you can still collect fees and download your data.
1. About these terms
These terms are an agreement between you (the gym business that creates a GymMunshi account, called "the gym") and Byteflare Technologies, India, which makes GymMunshi ("we", "us"). By creating an account or using GymMunshi you accept them. If you use GymMunshi for a gym that someone else owns, you confirm that you may accept these terms for it.
2. The service
GymMunshi lets a gym keep member records, sell plans, record and collect payments, issue invoices, send reminders, record visits and see reports. We improve it all the time, so features may change. If we remove something important that you pay for, we will tell you in advance.
3. Accounts and staff
- The person who creates the gym is its owner. The owner can invite staff and decides what each role can do.
- Sign-in is by a code sent to your email or by Google. Keep access to your email safe; you are responsible for what happens in your account.
- Each plan includes one branch and up to 10 staff logins per branch. More branches are a paid add-on. One account may not be used to run separate gym businesses as "branches".
4. Free trial, plans and payment
- Free trial: 15 days, once per owner. Services that cost us money to run (such as automated WhatsApp messages) are not part of the trial.
- Plans: current plans and prices are shown on our website and in the app. Prices are per gym, for one branch, and GST is added as the law requires.
- Paying: you buy a plan in the app and pay online. Your plan starts once the payment is confirmed. We do not take automatic payments; you renew yourself.
- When a plan ends: you get 7 days of grace with everything working. After that the account is "collect-only": you can still record and collect member payments, check members in and download your data, but other features pause until you renew.
- Price changes: a new price applies from your next renewal, never to a period you have already paid for.
- Message credits (for automated WhatsApp) are bought in advance, are not money held for you, and are not refunded as cash.
5. Refunds of our plans
- Plans shorter than 6 months are not refunded.
- For 6- and 12-month plans, if you cancel, we refund the fully unused months; the month that is running is not refunded.
- Refunds go back to the original payment method, with a credit note.
6. Your members' payments
- Online payments from your members go to your own Razorpay account under your agreement with Razorpay, including Razorpay's fees. We never hold or receive your members' money.
- You are responsible for your own prices, refunds to members, invoices and taxes. GymMunshi helps by calculating GST and numbering invoices, but you decide the GST settings and should check them with your accountant.
7. Member data and messages
- You own the data you put into GymMunshi. You are responsible for having a lawful reason to keep each member's data and for collecting their consent before messages are sent to them.
- Reminder and receipt messages are sent on your behalf only to members who agreed. You may not use GymMunshi to send spam or marketing to people who did not agree.
- How we handle data is explained in our Privacy Policy.
8. Support access
To help you or fix a problem, our support team may sign in to your account. These visits are recorded in our internal log. During such a visit we cannot change your payment-gateway details, billing or staff logins.
9. Fair use
You may not misuse GymMunshi: no breaking the law, no attempts to access other gyms' data or to break our security, no reselling the service without our written agreement, and no automated scraping of the app. We may suspend an account that does this, after warning you where possible.
10. Availability and backups
We work to keep GymMunshi available and back up data daily, but we cannot promise it will never be interrupted or error-free. Planned maintenance will be done at quiet hours where possible.
11. Ending the account
- You can stop using GymMunshi at any time, and download your data first.
- When an account is closed we keep the data for a short time so you can change your mind, then delete it, except records that tax law requires us to keep.
12. Liability
GymMunshi is provided as it is. To the extent the law allows, we are not liable for indirect losses such as lost profit or lost members, and our total liability to a gym is limited to the amount that gym paid us in the 12 months before the claim. Nothing here limits liability that cannot be limited by law.
13. Changes to these terms
We may update these terms. We will change the date above and tell gym owners in the app or by email before a significant change takes effect. If you keep using GymMunshi after that, the new terms apply.
14. Law and disputes
These terms are governed by the laws of India. Please write to us first so we can try to solve any problem; if we cannot, the courts of Bhopal, Madhya Pradesh will decide.